Data Deletion Instructions

Last updated: May 10, 2026

At DARA, we respect your right to control your personal data. If you wish to have your data deleted from our platform, you can do so using any of the methods below.

How to Request Data Deletion

Option 1 — Via WhatsApp

Send a WhatsApp message to our official DARA number with the following text:

DELETE MY DATA

WhatsApp Number: +234 810 087 7056

Option 2 — Via Email

Send an email to:

privacy@dara.africa

Use the subject line: "Data Deletion Request"

Include your full name, the phone number associated with your account, and a brief description of what data you would like deleted.

What Happens After Your Request

Identity Verification — We will verify your identity to ensure the request is coming from the rightful account holder.

Data Identification — We will identify all personal data associated with your account across our systems.

Data Deletion — Your data will be permanently deleted from our systems within 30 days of your request.

Confirmation — You will receive a confirmation message once the deletion is complete.

What Data Is Deleted

Upon a valid deletion request, the following data will be removed:

Your personal information (name, phone number, email address)
WhatsApp conversation history with DARA
Order and transaction history
Wallet and payment information
Any preferences and settings associated with your account

Please note: Some data may be retained where required by law, for fraud prevention, or to complete ongoing transactions. Any such retained data will be anonymized where possible and deleted once the retention period expires.

Data Retained for Legal Compliance

We may retain certain information as required under Nigerian law and applicable regulations, including:

Transaction records required for tax and accounting purposes
Data required for dispute resolution or fraud prevention
Information necessary to comply with the Nigeria Data Protection Regulation (NDPR)

Third-Party Data

DARA uses third-party services including Meta (WhatsApp), Paystack, and Mono. Your deletion request covers data stored on DARA's own systems. For data held by these third parties, please refer to their respective privacy policies:

Contact Us

If you have any questions about data deletion or your privacy rights, please contact us:

Email: privacy@dara.africa
WhatsApp: +234 810 087 7056